Shipping policy

At MINE SPIRIT, we craft and curate each item with intention—from gemstone jewelry and healing crystals to mindful gift boxes, body wellness essentials, and home decor. Every piece is handled with extreme care and quality-checked to ensure it reaches you in its finest condition.

1. Processing time

Order Processing Time: 2–5 business days

Each piece is:

  • Carefully curated and selected based on your order
  • Cleansed and charged with positive intention using holistic practices
  • Thoroughly quality-inspected before packaging
  • Safely packaged for secure and high-vibe transit

Note: Orders are processed Monday–Friday (excluding holidays). Orders placed on weekends or public holidays will begin processing on the next business day.

You will receive an order confirmation email immediately after purchase.

2. Shipping time & carriers

  • Transit Time: 15–20 business days after dispatch
  • Shipping Carriers: USPS, DHL, FedEx, Gofo, UniUni or local postal services (depending on destination)
  • Total Estimated Delivery: 20–25 business days (processing + transit)
  • Tracking Information: You will receive a shipment notification email with your tracking number once your order is dispatched. Please allow 24–48 hours for tracking to become active.

3. Shipping rates

  • ✅ FREE Standard Shipping worldwide on orders $60 USD or more
  • 📦 Orders under $60: Shipping calculated at checkout based on destination country, package weight, and shipping method selected

Shipping costs are displayed before you complete your purchase.

4. Shipping destinations

We ship worldwide to most countries.

❌ We do NOT ship to:

  • P.O. Boxes
  • Military APO/FPO addresses (contact us for alternatives)

✅ Physical street addresses only.

5. Address accuracy & changes

IMPORTANT: Please ensure your shipping address is complete and accurate before completing checkout.

Address requirements:

  • Full recipient name
  • Complete street address (no P.O. Boxes)
  • City, State/Province, ZIP/Postal Code
  • Country
  • Contact phone number

Address changes & cancellations:

  • Must be requested within 2 hours of order placement
  • Contact support@minespirit.com immediately
  • After 2 hours, the order is handed to the carrier and changes cannot be made

We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Delivery delays

Estimated delivery times are approximate and not guaranteed. Delays may occur due to:

  • Customs clearance procedures
  • National or religious holidays
  • Carrier schedule changes
  • Weather conditions
  • Remote or rural delivery locations
  • Peak shopping seasons (Black Friday, Christmas, etc.)

We will notify you immediately if we become aware of any significant delays.

7. Customs, duties & taxes (international orders)

International customers are responsible for:

  • Import duties
  • Customs fees
  • Local taxes

These charges are determined by your country's customs authority and are NOT included in our product or shipping prices. MINE SPIRIT is not responsible for customs delays or fees.

For questions about duties/taxes, contact your local customs office before ordering.

8. Tracking your order

After your order ships, you will receive:

  • Shipment confirmation email
  • Tracking number
  • Link to track your package

Note: Tracking updates may take 24–48 hours to appear after dispatch.

You can track your order status:

  • In your account dashboard (if registered)
  • Via tracking link in shipment email
  • By contacting support@minespirit.com with your order number

We will send email updates at:

  • Order confirmation
  • Order shipped (with tracking)
  • Delivery confirmation (if available)

9. Delivery issues

Failed delivery / "Return to Sender"

If your order is returned due to:

  • Incorrect or incomplete address provided by customer
  • Refused delivery
  • Unclaimed package
  • Failed delivery attempts

The customer is responsible for:

  • Original shipping costs (non-refundable)
  • Return shipping fees charged by carrier
  • Reshipping fees for redelivery

We will contact you to arrange reshipment once the package is returned to us.

"Delivered" status

We are not responsible for packages marked as "Delivered" by the carrier. If tracking shows "Delivered" but you have not received your package:

  • Check with neighbors or building management
  • Verify the delivery address
  • Contact the carrier directly
  • Wait 24–48 hours (sometimes marked delivered early)
  • Contact us at support@minespirit.com if still missing

Lost or stolen packages

Once a package is marked "Delivered" by the carrier, MINE SPIRIT is not liable for lost or stolen packages. We recommend:

  • Requesting signature confirmation at checkout (additional fee)
  • Using a secure delivery location
  • Tracking your package closely near delivery date

10. Contact & support

For questions, concerns, or issues regarding your shipment:

Please include your order number in all correspondence. We aim to respond within 24 hours during business days.

11. Our commitment to you

Each MINE SPIRIT creation is more than just an item — it is a meaningful addition to your daily life, designed to bring positivity, style, and harmony to your space and well-being.

We take great care of:

  • ✨ Careful Curation: Thoughtfully selecting each item across our gemstone jewelry, crystal, wellness, and decor collections.
  • ✨ Quality Inspection: Thoroughly inspecting every piece before shipping to ensure exceptional quality and finish.
  • ✨ Secure & Mindful Packaging: Carefully packaging your items to guarantee safe and beautiful delivery to your doorstep.

We appreciate your patience as we prepare and deliver your order with the utmost care and attention to detail. Your satisfaction and high-quality experience are always our top priorities.

Policy updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

By placing an order with MINE SPIRIT, you acknowledge and agree to this Shipping Policy.

Thank you for choosing MINE SPIRIT.